IS SHIPPING FREE?
Shipping is free to the US & AU on most items. On some items, we may have a weight-based shipping fee. There are weight-based shipping rates on items shipped outside the US.
NOTE: FOR UK & EU CUSTOMERS.
- UK CUSTOMERS - DUE TO THE RECENT CHANGES IN BREXIT, VAT & CUSTOM DUTY, UK CUSTOMERS WILL HAVE TO PAY CUSTOMS DUTIES AFTER 31ST DEC 2020. YOU WILL PAY THE CHARGES AFTER YOUR ORDERED ITEM REACHED UK. AFTER THE PAYMENT OF THE CUSTOMS DUTIES, YOU CAN RECEIVE YOUR ITEM. (WE ARE NOT CHARGING YOU ANY, SHIPPING TAX OR CUSTOM CHARGES. THE MONEY YOU PAY US IS ONLY FOR THE PRODUCT YOU PURCHASE FROM US).
- EU CUSTOMERS - IF THE ORDER VALUE EXCEEDS €22 ONLY THEN YOU WILL HAVE TO PAY CUSTOMS CHARGES AFTER 31ST DEC 2020. YOU WILL PAY THE CHARGES AFTER YOUR ORDERED ITEM REACHED EU. AFTER THE PAYMENT OF THE CUSTOMS DUTIES, YOU CAN RECEIVE YOUR ITEM. (WE ARE NOT CHARGING YOU ANY TAX, SHIPPING OR CUSTOM CHARGES. THE MONEY YOU PAY US IS ONLY FOR THE PRODUCT YOU PURCHASE FROM US).
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a backorder, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 2-4 weeks for your order to arrive in the USA (varies from product to product). It will take 1-3 weeks for your order to reach you after it reaches the USA.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.