Returns can be made within 15 days from the date you've received all your items.
How to return an item?
You can start a return by sending an email to us at "support@atomoracle.com"/"atomoracle@gmail.com" and explaining the situation. If your return is accepted, we’ll send you a return shipping address and instructions.
We apologize that we do not offer free return shipping labels because the price we are selling simply cannot cover the cost. Unless it's a quality issue (manufacturing defect/damaged in transit) or a problem with the order (wrong item received), we will not be responsible for the return shipping fare. Please kindly note, items sent back to us without first requesting a return will not be accepted.
- Unfortunately, we currently do not cover shipping costs to return (we are working on offering more friendly return policies to international customers!).
Can I still return items if they are worn, or damaged, or have the tags removed?
- You can only return items that are unworn, unwashed, undamaged, and have the original tags/packaging attached, and hygiene sticker intact.
Damages and Issues
- Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right for you.
Where is my refund?
Refunds will be processed to the original payment method.
After your return has been processed and returned to our facilities, please expect up to 7 days for the refund to hit your bank account.
Like always, we stand on the side of over-communicating when it comes to important things so we will send you an email once your return package has been received and your refund is on the way to your bank account.
If you haven't received an email from us within 28 days please contact us, The original shipping fee and insurance are non-refundable.
Exchanges: Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and then initiate a return. Your refund will be processed as soon as we receive the returned package.
Important Notice:
- Electronic items are non-returnable (speakers, light bulbs, electric fans, CCTV, etc).
- Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your shipping.
- Please make sure you don't include other items by accident in your return package. We will not be responsible for sending back those items to you.
