Brand Name: MOONBIFFY
Due to COVID19 shipping may be delay between 5-7 days. We hope you will understand.
Return & Refund Policy
DUE TO THE SPRING FESTIVAL HOLIDAYS, ALL ORDERS PLACED FROM THE 18TH TO THE 27TH OF JANUARY WILL BE SHIPPED AFTER THE 28TH OF JANUARY.
STANDARD SHIPPING TIME IS 17-30 Days (Excluding Weekends).
- Shipping is free to the US, EU, UK & AU on most items. On some items, we may have a weight-based shipping fee. Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can!
How Do We Ship Packages:
- Packages from our warehouse are shipped by ePacket, EMS, 4PX, Express Shipping or USPS depending on the size of the product.
Returns & Refunds:
Eligibility For Refund: If you never receive the item, you will be refunded after 60 days of shipment. The refunded amount will credited to your debit/credit card, or bank account within 3-10 business days.
If you don't like the item & want to return it. You will have to email us first. We will send you the return shipping label & after we receive the item, you will be refunded. The refunded amount will credited to your debit/credit card, or bank account within 3-10 business days.
If the product is damaged in transit, free replacement is available.
Exchanges (if applicable):
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
- If there is a manufacturing defect or goods delivered to you in damaged condition, we will send you another one at no extra cost.
Note: No Return & Refund after 45 days of delivery. You must contact us first for returns & refund-related issues.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.