DUE TO THE SPRING FESTIVAL HOLIDAYS, ALL ORDERS PLACED FROM THE 18TH TO THE 27TH OF JANUARY WILL BE SHIPPED AFTER THE 28TH OF JANUARY.
STANDARD SHIPPING TIME IS 17-30 Days (Excluding Weekends).
Free Shipping:
- Shipping is free to the US, EU, UK & AU on most items. On some items, we may have a weight-based shipping fee. Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can!
How Do We Ship Packages:
- Packages from our warehouse are shipped by ePacket, EMS, 4PX, Express Shipping or USPS depending on the size of the product.
Returns can be made within 30 days from the date you've received all your items.
How to return an item?
You can start a return by sending an email to us at "support@atomoracle.com"/"atomoracle@gmail.com" and explaining the situation. If your return is accepted, we’ll send you a return shipping address and instructions.
We apologize that we do not offer free return shipping labels because the price we are selling simply cannot cover the cost. Unless it's a quality issue (manufacturing defect/damaged in transit) or problem with the order (wrong product received), we will not be responsible for the return shipping fare. Please kindly note, items sent back to us without first requesting a return will not be accepted.
- International: Unfortunately, we currently do not cover shipping costs to return (we are working on offering more friendly return policies to international customers!).
Can I still return items if they are worn, or damaged, or have the tags removed?
- You can only return items that are unworn, unwashed, undamaged, and have the original tags/packaging attached, and hygiene sticker intact.
Damages and Issues
- Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right for you.
Where is my refund?
Refunds will be processed to the original payment method.
After your return has been processed and returned to our facilities, please expect up to 7 days for the refund to hit your bank account.
Like always, we stand on the side of over-communicating when it comes to important things so we will send you an email once your return package has been received and your refund is on the way to your bank account.
If you haven't received an email from us within 28 days please contact us, The original shipping fee and insurance are non-refundable.
Exchanges: Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.
What is not accepted for return?
- The following items cannot be returned or exchanged: swimwear, costumes, bodysuits, lingerie, beauty products, underwear, event and party supplies, DIY supplies, and pet supplies.
- We cannot offer refunds on items with broken hygiene seals. Items with non-returnable marks and gifts cannot be returned. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
- We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on final sale items or gift cards.
Final Sale: Please note, products marked as Final Sale are not eligible for return or refund.
Important Notice:
- Electronic items are non-returnable (speakers, light bulbs, electric fans, CCTV, etc).
- Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your shipping.
- Please make sure you don't include other items by accident in your return package. We will not be responsible for sending back those items to you.
